Virus & Spyware Removal

Step 1: Run a security scan
Run a security scan using security software to check for viruses and malware. This should be the first step before calling us! 

Step 2: Remove existing viruses
You can then remove existing viruses and malware using a service like Norton Power Eraser. It will perform a scan and give you onscreen instructions. If needed, you can call Norton for technical assistance. After following the instructions, restart your computer.

Step 3: Update security system
Make sure your computer’s software is updated with the latest protections. For instance, when you’re notified of a Windows update or web browser update, it’s a good idea to install the latest version right away.

Set your security software, web browser and operating system (such as Windows or Mac OS) to update automatically. This helps keep your operating system up-to-date and ready to detect and handle the latest viruses.

Step 4: Call an expert! 

The best thing to do when you don’t feel comfortable in the removal is to call us! We will come to you, or remote into the machine to remove all malicious files, and protect your system from future attacks.